Support

Our dedicated team is there to help you build great websites.

You can always reach our support team via e-mail or chat. You can also create a support ticket in our help desk.

Our support packages

Basic support (free)

  • Guidance to choosing a host for your website and installing WordPress
  • Installing TheDock *
  • Guidance in using TheDock
  • Debugging any issues found within TheDock (not covering issues with WordPress or your content)

* Requires admin access to your WordPress account

Basic support is valid for an unlimited time from your purchase.

Extended support ($199)

Currently included with all purchases

  • Setting up WordPress on your server **
  • Installing TheDock on your host **
  • Connecting your domain ***
  • Help with customizing your design in TheDock (based on a visual reference you provide) *
  • Adding a custom typeface (.woff resource provided by you) *
  • Help with organizing and creation of templates in TheDock (based on content provided by you) *

* REQUIRES ADMIN ACCESS TO YOUR WORDPRESS ACCOUNT

** Requires access to your web hosting provider

*** Requires access to your DNS-provider and your web hosting provider (can be one and the same)

Extended support is valid for 30 days from purchase.